ORDERING

Ordering with Orce Serrano is quick and easy, our preferred transaction method is through PayPal. Making payments could not be easier . . . and you do not have to open an account either.

The great advantage of making bank card, credit card or American Express payments through PayPal is not only that it is totally secure but you are not giving out your card details. PayPal knows your card details and no-one else.

Do you accept alternative payment methods?

Yes, we can also arrange payment via bank transfer, please allow additional time (usually 4 - 5 days) before your order is dispatched.

When will my order arrive?

Orders are dispatched within 24 hours and should reach you within 4 - 6 working days. All orders must be signed for and are delivered by international transport agencies. If applicable, and to aid a prompt delivery, please inform us of an alternative address where your order can be left in the event that you may not be in to receive it.

Every order dispatched via courier is tracked; we will inform you of an expected delivery date with your order confirmation.

Can I receive my order quicker?

Yes, orders can be delivered within 2 - 3 days (at additional cost) should you require express delivery please contact us giving details of your required delivery date

Offshore Isle Customers

For Channel Island, Isle of White and Isle of Man customers delivery may incur a 24 hour delay. Please note we have no additional delivery charges for offshore Isles.

Iberico Ham Orders

Iberico ham orders are specially chosen and will incur an additional 72 hours on standard delivery time. All Iberico hams are chosen in situ from the Iberian curing house to ensure optimum condition.

How much is delivery?

All orders are dispatched direct from Andalucia Southern Spain. Our standard retail delivery charge to countries within the EU is £19.95 with no minimum weight limit per retail order. All orders are tracked and insured.

Non EU Countries

We are more than happy to dispatch orders to non EU member states (including EFTA and Candidate States) although import / export laws may restrict the type of goods available to order. Please contact us for clarification on products available to export from Spain.

US Customers

Due to strict import and export regulations to the USA we cannot currently dispatch goods from Spain to the US. However you may purchase Spanish goods from our colleagues in the US. (Click on the banner below)

Weights

The weight variation of our whole hams and other variable weight products is approximately (7-8%) We will always endeavour to benefit our customers by retailing a more favourable weight, for example if you buy a 7.5 kg ham in most cases it will usually weigh slightly more.

Product Availability

In the rare event that a product may be out of stock or unavailable Orce Serrano Ham's reserves the right to replace that product with a similar one equal to or of higher value to the original ordered.

Refunds

In the unlikely event that you are not satisfied with your purchase we offer a maximum 14 day window in which to contact us upon receipt of order. Products damaged in transit will qualify for an exchange or refund including transportation costs. If for any other reason you are dissatisfied, the product must be returned in its original state upon prior agreement by us.

Note: We endeavour to describe our products as accurately as possible and perception of our goods depends on the individual, such is the nature of our products, (i.e. excessive fat content will not be regarded as reason for refund). All returns shall be at the expense of the customer with the exception of damages resulting from reasons out of either party's control.

Limitations

Orce Serrano Hams may provide information on nutritional qualities of certain product; this information should not be considered comprehensive nor a substitute for medical or nutritional advice from registered qualified professionals. Users of this site are at all times advised to consult a medical practitioner regarding health or dietary concerns.

Contract

Any order through our website will constitute your commitment to purchase the goods detailed within that order. Your order will be confirmed via email along with an expected date of delivery. Dispatch of goods will confirm your commitment and result in a legally binding contract between you the customer and Orce Serrano Hams.

Health Notice

Some of the products supplied by Orce Serrano Hams may have been packed / prepared / cured in establishments that may also contain traces / or handle nuts.

Privacy

Your privacy is important to us and under no circumstances do we share / sell / divulge any of your details with third parties.

Agreement

These terms and conditions including current website prices, contact details, health, privacy and delivery stipulations set out our agreement with you for the supply of goods from Spain in its entirety.