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ORDERING
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Shop
without sharing your financial details
Where
can you shop safe in the knowledge that your financial
information wont be shared with sellers or merchants?
The answer is with an online shop using the services
of PayPal. PayPal gives you the chance to find what
you are looking for, and enables you to pay instantly
and safely.
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Ordering
with Orce Serrano is quick and easy, our preferred transaction
method is through PayPal. Making payments could not be easier
. . . and you do not have to open an account either.
The
great advantage of making bank card, credit card or American Express
payments through PayPal is not only that it is totally secure
but you are not giving out your card details. PayPal knows your
card details and no-one else.
Do
you accept alternative payment methods?
Yes,
we can also arrange payment via bank transfer, please allow additional
time (usually 4 - 5 days) before your order is dispatched.
When
will my order arrive?
Orders
are dispatched within 24 hours and should reach you within 4 -
6 working days. All orders must be signed for and are delivered
by international transport agencies. If applicable, and to aid
a prompt delivery, please inform us of an alternative address
where your order can be left in the event that you may not be
in to receive it.
Every
order dispatched via courier is tracked; we will inform you of
an expected delivery date with your order confirmation.
Can
I receive my order quicker?
Yes,
orders can be delivered within 2 - 3 days (at additional cost)
should you require express delivery please contact us giving details
of your required delivery date
Offshore
Isle Customers
For
Channel Island, Isle of White and Isle of Man customers delivery
may incur a 24 hour delay. Please note we have no additional delivery
charges for offshore Isles.
Iberico
Ham Orders
Iberico
ham orders are specially chosen and will incur an additional 72
hours on standard delivery time. All Iberico hams are chosen in
situ from the Iberian curing house to ensure optimum condition.
How
much is delivery?
All
orders are dispatched direct from Andalucia Southern Spain. Our
standard retail delivery charge to countries within the EU is
£19.95 with no minimum weight limit per retail order. All
orders are tracked and insured.
Non
EU Countries
We
are more than happy to dispatch orders to non EU member states
(including EFTA and Candidate States) although import / export
laws may restrict the type of goods available to order. Please
contact us for clarification on products available to export from
Spain.
US
Customers
Due
to strict import and export regulations to the USA we cannot currently
dispatch goods from Spain to the US. However you may purchase
Spanish goods from our colleagues in the US. (Click on the
banner below)
Weights
The
weight variation of our whole hams and other variable weight products
is approximately (7-8%) We will always endeavour to benefit our
customers by retailing a more favourable weight, for example if
you buy a 7.5 kg ham in most cases it will usually weigh slightly
more.
Product
Availability
In
the rare event that a product may be out of stock or unavailable
Orce Serrano Ham's reserves the right to replace that product
with a similar one equal to or of higher value to the original
ordered.
Refunds
In
the unlikely event that you are not satisfied with your purchase
we offer a maximum 14 day window in which to contact us upon receipt
of order. Products damaged in transit will qualify for an exchange
or refund including transportation costs. If for any other reason
you are dissatisfied, the product must be returned in its original
state upon prior agreement by us.
Note:
We endeavour to describe our products as accurately as possible
and perception of our goods depends on the individual, such is
the nature of our products, (i.e. excessive fat content will not
be regarded as reason for refund). All returns shall be at the
expense of the customer with the exception of damages resulting
from reasons out of either party's control.
Limitations
Orce
Serrano Hams may provide information on nutritional qualities
of certain product; this information should not be considered
comprehensive nor a substitute for medical or nutritional advice
from registered qualified professionals. Users of this site are
at all times advised to consult a medical practitioner regarding
health or dietary concerns.
Contract
Any
order through our website will constitute your commitment to purchase
the goods detailed within that order. Your order will be confirmed
via email along with an expected date of delivery. Dispatch of
goods will confirm your commitment and result in a legally binding
contract between you the customer and Orce Serrano Hams.
Health
Notice
Some
of the products supplied by Orce Serrano Hams may have been packed
/ prepared / cured in establishments that may also contain traces
/ or handle nuts.
Privacy
Your
privacy is important to us and under no circumstances do we share
/ sell / divulge any of your details with third parties.
Agreement
These
terms and conditions including current website prices, contact
details, health, privacy and delivery stipulations set out our
agreement with you for the supply of goods from Spain in its entirety.
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