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ORDERING
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Shop
without sharing your financial details
Where
can you shop safe in the knowledge that your
financial information wont be shared with
sellers or merchants? The answer is with an
online shop using the services of PayPal. PayPal
gives you the chance to find what you are looking
for, and enables you to pay instantly and safely.
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Ordering
with Orce Serrano is quick and easy, our preferred transaction
method is through PayPal. Making payments could not be easier
. . . and you do not have to open an account either.
The
great advantage of making bank card, credit card or American
Express payments through PayPal is not only that it is totally
secure but you are not giving out your card details. PayPal
knows your card details and no-one else.
Do
you accept alternative payment methods?
Yes,
we can also accept payment over the telephone by credit
card (0034 958 065 170). We accept Visa, Mastercard and
Maestro, all transactions are secured through the Caja Granada
bank in Andalucia.

You
may also pay via bank transfer (please allow an additional
3 - 4 days for delivery) Please contact us for further details.
When
will my order arrive?
Orders
are dispatched within 24 hours and should reach you within
4 - 6 working days. All orders must be signed for and are
delivered by international transport agencies. If applicable,
and to aid a prompt delivery, please inform us of an alternative
address where your order can be left in the event that you
may not be in to receive it.
Every
order dispatched via courier / Spanish post is tracked;
we will inform you of an expected delivery date with your
order confirmation.
Can
I receive my order quicker?
Yes,
orders can be delivered within 2 - 3 days (at additional
cost) should you require express delivery please contact
us giving details of your required delivery date
Iberico
Ham Orders
Iberico
ham orders are specially chosen and will incur an additional
72 hours on standard delivery time. All Iberico hams are
chosen in situ from the Iberian curing house to ensure optimum
condition.
How
much is delivery?
| |
0
- 10kg |
10
- 15kg |
15
- 20kg |
20
- 25kg |
25
- 30kg |
30kg
+ |
Zone |
| European
Union (inc UK) |
€14.95 |
€17.95 |
€24.95 |
€34.95 |
€39.95 |
€49.95 |
1 |
| European
Union Zone 2* |
€17.95 |
€22.95 |
€29.95 |
€34.95 |
€39.95 |
€49.95 |
2 |
Zone
1:
United Kingdom, France, Belgium, Netherlands, Denmark,
Germany, Austria, Italy, Spain, Portugal.
Zone
2:
Rest of Europe - including Ireland, offshore Isles.
*Norway
and Switzerland - Any applicable import/customs duties
and taxes must be met by the client.
|
(Kilos)
|
0
- 1 |
1
- 2 |
2
- 3 |
3
- 4 |
4
- 5 |
5
- 6 |
6
- 7 |
7
- 8 |
8
- 9 |
9
- 10 |
10
+ |
Zone |
Rest
of the World/Overseas
International (inc USA) |
€18.00 |
€22.50 |
€27.00 |
€31.50 |
€36.00 |
€40.50 |
€45.00 |
€49.50 |
€54.00 |
€58.50 |
POA |
3 |
Zone
3:
USA, Canada, Asia, Australia
*Please
note that due to restrictions we are unable to ship cured
meats to these countries.
Non
EU Countries
We
are more than happy to dispatch orders to non EU member
states (including EFTA and Candidate States) although import
/ export laws may restrict the type of goods available to
order. Please contact us for clarification on products available
to export from Spain.
Customs
On rare occasions packages from Spain may be chosen at random
to be inspected by UK Customs or border authorities from
other EU countries and International authorities. In such
cases deliveries may be delayed by 1 - 2 working days. Orce
Serrano Hams cannot accept responsibility for sub standard
re-packaging carried out by third parties nor for delay
resulting from routine inspection from governmental bodies.
In all cases we will endeavour to inform customers in advance
of any delay.
Vouchers
Use
of all voucher codes, promotional codes, discount codes
(% discount, € discount, free delivery, etc) entered
at the checkout at www.orceserranohams.com are subject to
the following terms & conditions:
| a) |
Promotional
voucher codes may only be used at our web site www.orceserranohams.com
towards the purchase of products listed within the Orce
Serrano Hams online delicatessen. |
| b) |
Voucher
codes are limited to one per person, per offer and one
promotional voucher code per order. |
| c) |
Please
note that a minimum purchase value may apply. |
| d) |
Voucher
codes cannot be used retrospectively, ie applied to
orders already placed with us. |
| e) |
Please
refer to your voucher and or advertisement for the voucher
code expiry date. |
| f) |
Vouchers
and vouchers within advertisements carry a value of
€0.001 and is not transferable or assignable. |
| g) |
Voucher
codes will not be redeemable for cash in any currency. |
| h) |
Orce
Serrano Hams reserves the right to cancel voucher codes
at any time. |
| i) |
Voucher
codes for free delivery apply to the UK mainland and
European Union zone 1* countries only (*Please refer
to our delivery tariffs for further details.) |
| j) |
All
offers are subject to stock and availability. |
| k) |
Normal
Orce Serrano Hams terms and conditions for using our
website apply. |
| l) |
All
voucher codes/coupons are promoted by Orce Serrano Hams
S.L |
Disclaimers
We
reserve the right to change, modify, substitute or remove
without notice any information on www.orceserranohams.com
website (or any other website or web log owned by Orce Serrano
Hams)
The
availability and price of goods are subject to change.
Orce
Serrano Hams does not control or endorse any third party
websites, and is not responsible for original Orce Serrano
Hams content that such parties may choose to modify or change.
All
content and services on this website are provided on an
"as is" basis. Orce Serrano Hams cannot give nor
offer warranty for this website nor any content detailed
within it.
We
make every reasonable attempt to ensure that the content
of www.orceserranohams.com website is accurate and reliable,
however we can not guarantee that it is. We do not give
any warranty for the accuracy, reliability, suitability,
completeness, performance, fitness. Freedom from viruses
or timeliness of the content or services contained within
the website.
Orce
Serrano Hams will not be liable for any damages (including
without limitation loss of profit or loss of use) arising
out of your use or delay or inability to use the website,
its content or any link to another website arising in contract,
tort (including negligence) or otherwise.
Cancellations
You
may cancel your order if it has not been dispatched. If
you wish to cancel your order, please email us at info@orceserranohams.com
or call us on 0034 98065170. We will refund the cost of
your order including delivery charge providing the order
has not been dispatched. In the event that an order has
already been received we will accept a return for all non
perishable, unused, unopened goods, however the cost of
return must be met by the customer.
Product
deterioration
Orce
Serrano Hams will not accept responsibility for the deterioration
of products resulting from recipients being unable to receive
their order. It is the customer's responsibility to make
sure that someone will be present at the given address entered
in the shopping cart to accept any goods ordered. In the
event that customers require an order to be delivered to
an alternative address it is the customer's responsibility
that in the case of cured meats that packaging is opened
and left to "breathe" such is the nature of some
products and is strongly advised.
Weights
The
weight variation of our whole hams and other variable weight
products is approximately (7-8%) We will always endeavour
to benefit our customers by retailing a more favourable
weight, for example if you buy a 7.5 kg ham in most cases
it will usually weigh slightly more.
Product
Availability
In
the rare event that a product may be out of stock or unavailable
Orce Serrano Ham's reserves the right to replace that product
with a similar one equal to or of higher value to the original
ordered.
Refunds
In
the unlikely event that you are not satisfied with your
purchase we offer a maximum 14 day window in which to contact
us upon receipt of order. Products damaged in transit will
qualify for an exchange or refund including transportation
costs. If for any other reason you are dissatisfied, the
product must be returned in its original state upon prior
agreement by us.
Note:
We endeavour to describe our products as accurately as possible
and perception of our goods depends on the individual, such
is the nature of our products, (i.e. excessive fat content
will not be regarded as reason for refund). All returns
shall be at the expense of the customer with the exception
of damages resulting from reasons out of either party's
control.
Limitations
Orce
Serrano Hams may provide information on nutritional qualities
of certain product; this information should not be considered
comprehensive nor a substitute for medical or nutritional
advice from registered qualified professionals. Users of
this site are at all times advised to consult a medical
practitioner regarding health or dietary concerns.
Contract
Any
order through our website will constitute your commitment
to purchase the goods detailed within that order. Your order
will be confirmed via email along with an expected date
of delivery. Dispatch of goods will confirm your commitment
and result in a legally binding contract between you the
customer and Orce Serrano Hams.
Health
Notice
Some
of the products supplied by Orce Serrano Hams may have been
packed / prepared / cured in establishments that may also
contain traces / or handle nuts.
Privacy
Your
privacy is important to us and under no circumstances do
we share / sell / divulge any of your details with third
parties.
Agreement
These
terms and conditions including current website prices, contact
details, health, privacy and delivery stipulations set out
our agreement with you for the supply of goods from Spain
in its entirety.

US
CUSTOMERS
Spanish
food to the United States & Canada (terms & conditions
apply)
We
are now pleased to be able to dispatch certain Spanish goods
(gift purchases) to the US - please note that due to import
and export restrictions full bone-in serrano / iberico hams
and vacuum packed cured meats are not yet permitted to enter
the US.
Goods
available for dispatch:
Many
products on our website are available for dispatch to the
US with the exception of cured meat and alcoholic drinks.
Email us for details - info@orceserranohams.com
Delivery:
All
orders are dispatched from Andalucia using Correos (Spanish
National Post) and take approximately 15 working days to
reach destination. Orders are fully trackable.
Transportation
costs are calculated using the Correos website calculator,
prices include tax and secure packaging.
Please
note that given the time difference between Spain and the
US we may not be able to reply to your order enquiries immediately,
however we guarantee to reply within 24 hours.
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