Orce Serrano Hams
Spanish Hams ~ Spanish Ceramics
 
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WHAT YOU SAY . . .

United kingdom "Received in time for Xmas day, and a very big thank you for the extra item you sent. My Dad was thrilled with his whole tapas selection, and I am thrilled by your customer service, and I will recommend Orce Serrano Hams to anyone. I hope you all had a good Christmas.”
~ Adam, UK
 
Australia "Artesano de España import a wide range of Orce Serrano Hams products to Australia. We would like to send our heart felt thanks to Iain and Gayle for their extraordinary customer service and care taken in all areas of their business. Artesano recently brought in around 2000 pieces from their terracotta and ceramics range. This was packed into 40 large boxes and palletised before making its long trip from Orce in Spain all the way to Sydney Australia, which is a very long trip for boxes of ceramics to take! Iain and Gayle individually wrapped each and every piece of ceramic or terracotta ware. In addition for the more fragile items they wrapped them in individual cardboard casing. This is an amazing amount of work, we know, as we had to unpack it all! Due to their great care in packaging there were no breakages which is quite amazing given the volume of stock shipped. Thank you so much Iain and Gayle from Artesano de España and Australian lovers of authentic Spanish artisan products for your on going extraordinary customer service and care taken in delivery our products to us safely."

~ Sarah, Artesano Australia

 
United kingdom “Many thanks for the delivery. We are delighted with your service and will hopefully be able to use you again. Merry Christmas and Best Wishes.”
~ Vince, UK
 
United kingdom “Hi Iain & Gayle. The plates arrived at 09.30 this morning. We are delighted with all the pieces. Thank you very much”
~ Barbara, UK
 
Cyprus “Hi Gayle and Iain,On Friday I went to pick up my Spanish order and everything has arrived intact to Cyprus. Many, many thanks”.
~ Linda, Cyprus
 
United kingdom “Hi Iain, Delivery received today safe and sound with no breakages thank you. The sign is excellent and a credit to your supplier. Thanks again for your wonderful service and please take this email as our compliments of what is doubtless a very busy festive season for you both.”
 
~ Richard, UK
 
United kingdom “Thank you so much for setting up such a helpful website, my husband has been searching for pots like these in England for a few years now and they are impossible to get over here!”
 
~ Becky, UK
 
“I have since located bacalao here in the States, but I would prefer to obtain from you—your website is wonderful, and I believe your product will be superior!”
~ Carolyn, USA
 
United kingdom “Hi Gayle and Iain. The consignment has been received and we are extremely pleased! No breakages and the quality of the specially ordered Granada ceramic plates is superb. Please pass on our appreciation to your supplier. You have made our day as the ceramics perfectly compliment our not so good existing items! My wife is already planning our next tapas meal and the plates will take pride of place in our dresser. Thanks for the knife and cazuela - it's a nice touch. We will certainly be giving you some orders for perishables from now on especially with Xmas coming up. Thanks for your great customer service - it's really appreciated.”
~ Richard, UK
 
United kingdom “Good morning Gayle, Just a note to say my order arrived yesterday, an incredibly speedy service. Many thanks. My only problem now is I've to force myself to wait nine days before I am to serve it all up to some very lucky people.Merry Christmas”
~ Paul, UK
 
Ireland “Gayle, I have now received the delivery.I am looking forward the enjoying it. Thanks you for your help.”
~ Marie, Ireland
 
United kingdom “Good afternoon Iain and Gayle, Just to report that the parcel arrived safely yesterday and the pretty ceramics have been much appreciated. Many thanks.”
~ Phil, UK
 
United kingdom "Beautiful tapas bowls with unique markings and glaze. Really prompt delivery and very carefully wrapped. Thank you!"
 
~ Liz, UK
 
Finland “Dear Gayle, thank you very much for your kindness, generosity and fast reply! Best wishes and thanks for your good service!”
~ Eveliina, Finland
 
United kingdom “Many thanks for the order received this morning. (Its brightened a rainy day!)  I love the little cocktail stick holder.  I've just put another order in!  Everytime I get paid I seem to spend on your website!  I need to rearrange my cupboards!” 
~ Nicola, UK
 
“Gayle: ¡Muchas gracias! Quedo atento entonces a los datos del despacho y luego te confirmaré cuando reciba el pedido. Te encargo me elijas bien lo que me vas a enviar y a cambio te haré muy buena propaganda en Argentina, de los productos si lo merecen y de tu atención que ha sido muy buena, eficiente y ágil. Para vos mis felicitaciones! Te mando un saludo”.
~ Gustavo, Argentina
 
Finland “We inform you, that we received your delivery of plates yesterday, we thank you for your honesty and fair manners of business. Plates were packed very good and safely. We hope all best for you and to your business. Once again, Thank you very much!!!”
~ Roya, Finland
 
United kingdom “Hi Gayle, all of the sausages you sent us have now been shot and added to the book. I must say they’re looking very nice. The book will be coming out in the UK in April next year, and I will keep you informed of any major developments between now and then. Thank you once again for your help with the project, and I hope you are happy with it once you see the finished book.”
~ D Fentiman, UK
 
“excellent - many thanks for your quick response!”
~ R Ancrum, Switzerland
 
United kingdom “Thank you so much for all your efforts in helping to make the feasts so beautiful - there are big plans for the future! Hope to work with you again in the future.”
~ Rose Murray, Wilderness Festival
 
United kingdom “Dear Iain and Gayle, the cod was delicious. We ate the last of it last weekend. I did have to store it in the fridge because our small house doesn't have a cool dry room, but it kept beautifully. A favourite dish of mine is Bacalhau a Gomez de Sa which I first had in a Portuguese cafe on the Wandsworth Road in London many years ago. From out of the blue I developed a hankering for the dish, prompting my order, and this is what I made with the cod from you on four memorable occassions. I shall certainly order some more.”
~ Jane, UK
 
“thanks for looking into the right handed knife and English book. I really look forward to receiving the order. And finally, we were planning to take a day trip to Granada this year but never made it. Hopefully we will get to go next year and if we do I will definitely make it a point to stop by your shop and say hello!”
~ Raphael, USA
 
United kingdom “Wow! That was quick. I am really looking forward to trying the ham and have been trying for an age to get decent dried cod.”
~ Roger, UK
 
United kingdom “Hello Gayle. Yes, they have arrived safe and sound and very well packaged! Thank you.”
~ Kitty, Mayors Thames Festival
 
United kingdom “the order arrived today, everything fine and in good condition. Many thanks for your top notch service!”
~ John, UK
 
United kingdom “Hi Gayle, I just wanted to let you know that the ham you sent me was absolutely delicious, certainly some of the tastiest jamon I've had. There was a sweetness about the meat that in a funny way reminded me of the cane syrup that is drizzled on deep fried aubergine slices and salads in your part of the world and which I adore. It's not  a sweet sweetness, more complex than that. Anyway, it went down a treat. Warmest regards.”
~ Paul @ The Dinner Service
 
“Dear Gayle and Iain, I confirm I have received all ordered items and have tasted most already. Of course, the ham is the most delicious ham I have ever tasted and Arcos knives and the ham stand help to cut see through slices, sobrasada is a revelation for me and for a friend of mine who loves good food like myself, I tried Tomato Frito with garlic toasted bread and some olive oil - great breakfast as well as appetizer. I also did Chorizo Braised in Wine and it was awesome with a couple of glasses of perfect red wine enjoyed with my girlfriend. The sweet smoked pepper makes cooked food really different. I only regret not to have asked you to send me a bottle of good Spanish wine to pair with chorizos and wash down my ham and cheeses. Perhaps next time . . . as we will keep the contact as I plan to reorder when the time comes . . . Best regards and many thanks for both your business and kindness to provide wine map for me.”

~ G Granic, Serbia

 
“Dear Gayle & Iain! Good Monday morning! The delis made it to Romania on Saturday and they created a great impression! Thanks again for the help and hope to get in touch with you again!”
~ O Florin, Romania
 
United kingdom “The first thing I did was to open a pack and taste the Chorizo and I have to say the taste and texture is fantastic. I then put a few on the BBQ as we had friends round for dinner, and I have to say they were even better when cooked - really amazing, and complimented by a Glass of Wine (or two). Please therefore pass on my sincere thanks to everyone involved in Making this Chorizo and importantly in agreeing to reduce the pack sizes for Carters Kitchen which is much appreciated.”

~ Nick, Carters Kitchen UK

 
United kingdom “Dear Gayle, Knives arrived safe and sound this morning!!  Once again, many thanks for all your help . . . knives are perfect and your customer service excellent.”
~ Sally, UK
 
“Dear All, I just would like to thank you for your professional arrangement, I will recommend your service on every forum! Great job-well done!”
 
~ Diana, Hungary
 
Australia “Really lovely to hear from you this evening and your timing is perfect! The ship arrived on Monday and it has now cleared customs, no troubles and I am going into Sydney tomorrow to pick it all up! I cant tell you how excited I feel and will of course let you know how it all travelled.”
~ S Beard, NSW Australia (Artesano.com.au)
 
United kingdom “Dear Gayle, thanks for your (and your neighbour's) incredibly swift (and detailed) replies. If I am ever in Granada I hope I will thank you in person”
~ P Jones, UK
 
Australia “Thank you for sending me my order. I was very happy to receive these as I have been searching everywhere for this kind of cookware.”
~ Niki, Australia
 
United kingdom “Just a big thank you for the fantastic Spanish ham and stand which we ordered from you for our Christmas festivities. It arrived in beautiful condition and on time!.  We have all savored the wonderful taste ever since. Thank you.”
~ A Hardy, Darlington UK
 
United kingdom “Dear Iain and Gayle, Just to say that our ham has arrived and that it is FANTASTIC! The specimen was perfectly chosen: plump, tender, flavoursome, not too salty, both sides excellent, both Edward and I thank you very much for the care you took in having the hams selected and sending them to us. A very Happy Xmas to you, and Happy New Year as well.”
~ Beatrice, Essex UK
 
United kingdom “Wow, fantasic service!!!!!!!!!!!! Thank you so much I will most definately be recommending your website to friends.”
~ L Whitear, Surrey UK
 
United kingdom “I just wanted to say that I have received the Paella pans today all in perfect order. Many thanks for your friendly service and I look forward to purchasing from you again in the near future.”
~ C Greveson, UK
 
United kingdom “Once again thank you for supplying wonderful Spanish produce and have a very happy Christmas” 
~ A Clarke, Notts UK
 
“It is that time again. As the holidays approach, we can't survive without your coffee. Thank you a hundred times over for your service!"
~ D Anderson, Maryland US
 
United kingdom “Thank you so much for your prompt response in assuring me all is well!  It is much appreciated and reflects your commitment to customer service.  Will certainly recommend your service to friends and family.”
~ J Parker, Essex UK
 
“Many thanks for the prompt response. I look forward to receiving it and am very impressed with your web site and customer service – I can see plenty more orders to follow as it makes a great present!!”
~ S Berry, Wales
 
United kingdom “Thank you!  The shippment has arrived safely today, and we are delighted with it. Next time we will certainly try some of your hams!!”
~ D Jackson, Norfolk UK
 
United kingdom “I would just like to say that your website is fantastic and at last I have found “real” Spanish chorizo!”
~ D Croft, UK
 
Poland “Before ordering I was looking on various e-shops, yours looks the most professional, pictures are super, that's why I made an order.”
~ Tomasz, Poland
 
“Hi Iain & Gayle, the delivery arrived safely last week. Just wanted to let you know that we are very happy with the products and service from Orce Serrano.”
~ C Biscombe, Cardiff
 
United kingdom “Order arrived on time and the chorizo are great, finally a picante one with a bit of heat.”
~ R Thompson, UK
 
United kingdom “Dear All, Just to let you know that the Ham and stand etc arrived at my daughters yesterday and my sausages etc arrived this a.m. Many thanks. Wishing you all a very happy Christmas.”
~ N Slater, UK
 
United kingdom “The mojama has now been delivered. Thanks again for responding promptly to my queries and for your excellent customer service.”
~ S Ball, UK
 
Isle of Man “Dear Iain and Gayle, Just to let you know that the ham has arrived today, Christmas Eve.  A huge thankyou to you both for such a magnificent ham and for all your help. You have made me the happiest person on earth and we, and our seven extra guests, will enjoy every mouthful.  It will look superb centre stage on the table. With best wishes and a very happy Christmas to you both."
~ Maggie and John, Isle of Man
 
United kingdom “The order arrived today.  My husband is impressed with his Christmas Present.  It reminds him of all our holidays in Spain when my parents lived there.  Also the pre-crunched newspaper is great for starting our fires. Thanks! Will use your company again.”
~ R Richie, UK
 
Finland "The Serrano went down well and indeed was enjoyed by lots of friends. In fact, a dear friend of mine was so impressed that he wanted to order one as well, as we did together last weekend. He went for one of the Ibericos, though, will be nice to taste some pata negra since it's been a while :) It's for a garden party in the summer and I will be the acting Cortador for the day, should be great fun! Have a great summer, I hope to buy hams from you in the future as well. P.S. The chorizo fuegos were really good!"
  ~ Tomi Rintanen, Helsinki Finland
 
United kingdom "Dear Iain and Gayle, This is just to say that the meat arrived perfectly and we opened on time and the platters have gone so well with lots of comments on the flavours, so we will be in touch again soon."
~ Amanda Wilson/Meg Rivers, Warwickshire UK
 
"Just to let you know the stand, book, ham care kit and wine arrived today. Looks great. Off now to get the ham. Thanks for your help on this."
~ Stephen Fenwick, Lugo Spain
 
Scotland "Arrived here about 1 hour ago. Great packing . . . . (seriously!) Muchas gracias!"
~ Ian Sanderson, Argyll Scotland
 
United kingdom "Dear Gayle, Thank you for your prompt reply. I can tell from your comments that you take a great pride in the quality of your service, and the careful way my order was packed also indicates this. Let me say that I am well pleased so far."
~ Martin Ratledge, Penrith UK
 
"It arrived quickly (two weeks ago) and has been enjoyed, one cup at a time! Thank you for this wonderful service!"
~ Dorothy Anderson, Maryland USA
 
United kingdom "Dear Gayle, Have now had the opportunity to sample the delicious ham and we all think it tastes <superior> to the previous one we have had. Thumbs up all round!"
~ Tony Bath, Oxford UK
 
Denmark "Just received a parcel from you and everything seems to be in order. My 5-year-old was over the moon about the 1 kg Iberico chorizo! When we run out of delicious sausages, we'll come back for more."
~ Morten Casperson, Langaa Denmark
 
United kingdom "IT HAS ARRIVED AND LOOKS FANTASTIC.!!!!!!!!!!!!!!..THANK YOU FOR THE CHEESE!"
~ Marlen Broadbent, Dorset UK
 
"This is my second time ordering from Orceserranohams and just wanted to say thank you for your great service and prompt shipping. I have recommended you guys to my family and friends."
~ Felix Jimenez Jr, New Jersey USA
 
United kingdom "We are delighted, First class service, first class product and fantastic company to deal with!!!!!!"
~ Colin Inns, Milton Keynes UK
 
Canada "Thanks again for all your help. Really love your product, can't seem to find any of it in Canada!"
~ Anna Lung, Calgary Canada
 
Finland "I had a great experience ordering a Serrano ham from you a couple of years ago, immaculate service, thank you so much. I thought I'd get me a ham for spring again :) I'm having a dinner party in couple of weeks (and of course I want to serve ham!) . Thank you very much in advance and I'm sure the ham is as good as ever!"
~ Tomi Rintanen, Helsinki Finland
 
United kingdom "It was delivered this morning and they are delighted with it. Thank you for your attentive service, I would shop with you again"
~ Juliette Banner, Fulham UK
 
United kingdom "Hi I got everything last week and its all very nice, I just wanted to say thank you."
~ Andrew Bicknell, Cornwall UK
 
Scotland "I just wanted to let you know that the package arrived on Friday afternoon. Thank you for sending the extra sausage - we have been enjoying that! The paleta, I am sure, will be enjoyed by the recipient for a good while yet! Thanks again."
~ Carol Stephen, Edinburgh UK
 
"Thank you very much for the products, i have received them in perfect condition. Muchas gracias!"
~ K Stalls, Holland
 
"Thank you for the good quality goods and services you provide and for your beautiful site."
~ Iulian Macoveiciuc, Suceava Romania
 
United kingdom "The Serrano Ham Anejo Especial you recommended was really, really good and far better than the hams I have been buying in the UK. Thank you so much for a great service and I will be back for more."
~ Simon Drury, Gloucestershire UK
 
United kingdom "We received our package today, and for the second time we are absolutely delighted. Everything is intact and in perfect condition. Already sampled some olives and a spot of Riberal Crianza (well, it would be rude not to). I am delighted with the service provided and delighted with the produce too. I will definitely continue to use Orce Serrano Hams in the future."
~ Sara McCartney, UK
 
United kingdom "Last order arrived in good shape as ever and we're enjoying cooking in our newly acquired Spanish casserole. As ever a pleasure to be buying from you."
~ Phil Mitchell, West Sussex UK
 
United kingdom "the ham has arrived and looks wonderful. I can't wait to try it!"

~ Dave McGhie, Yorkshire UK

 
United kingdom "Thanks for all your help, I look forward to placing my next order"
~ Paul Lau, London UK
 
United kingdom "It arrived today and is delicious! Will be using you guys again. Merry Xmas!"
~ Dion and Lucja Leonard, Manchester UK
 
Scotland "Received this morning. Muchas gracias. Feliz Navidad buen amigo!"
~ Ian Sanderson, Argyll Scotland
 
United kingdom "My delivery has arrived, thank you so very much. I'm sure it will be one of the highlights of a light family snack in the evening of Xmas day, and for a few days afterwards!"
~ John Singleton, Oxford UK
 
Scotland "Many thanks for all your help with the ham delivery, this is the first time we have used your service but I love the idea and Mark and I are getting quite excited about the tapas we will be having!"
~ Pamela Harrison, Kincardineshire Scotland
 
United kingdom "Dear Gayle, The package has safely arrived. Thank you so much for getting it to me on time. (and for the lovely extras!)Very best wishes"
~ Dominic Morgan, Hants UK
 
United kingdom "Another stunning ham! It arrived today. Many, many thanks for the continuing commitment to the very highest standards, Regards, and thanks."
~ Roy Dalgleish, London UK
 
"Wow! The coffee we ordered arrived! It is as wonderful as ever. You see, each time I went to Madrid, I took an empty suitcase so I could bring lots of the Estrella coffee home. We have kept a supply of it for about 10 years. About 3 months ago, we ran out of it and with no prospect of a trip to Madrid coming in the near future, we were very sad. Once again I decided to try the internet. At last! THANK YOU!!!!!!!!! Now we have OUR coffee back!!!"
  ~ Dottie Andersen, Maryland USA
 
"I found your website today whilst looking for a recipe for Spanish meatballs!!! You have a fabulous website and plenty of choices for your customers. Brilliant website and the recipes are great . . ."
~ Rose, Valencia Spain
 
"Guess what the coffee came today . . . yeah!!!! Thanks for sending it on and I look forward to ordering more, again thank you, thank you thank you . . . !"
~ Vivienne, California USA
 
Cyprus "Package arrived this morning -excellent service!"
~ Ken Pudney, Troodos Cyprus
 
Norway "I'm happy to tell you that we have now picked up the package at the post-office. We absolutely LOVED the glasses and jugs!!!! And, everything arrived in perfect condition! Thank you so very much excellent service, and fantastic products. After the summer holidays we'll get back to you for more orders."
~ Bente and Kjetil, Kleppe Norway
 
United kingdom "Dear Iain and Gayle, The latest ham from you arrived today. How do you do it? It is actually better than the last one. How is that possible? Thank you so much for your excellent, rapid service, stunning ham and fantastic prices."
~ Roy Dalgleish, London UK
 
Australia "Super fast and in perfect condition. Thanks so much, I will be ordering some more as soon as I have finished these off!"
~ Maurita Rahn, Victoria, Australia
 
United kingdom "I would like to say thank you for such a prompt service. This morning I received one of your lovely hams which I ordered only last Wednesday evening. I was so thrilled as it is for 60th birthday present and the party is tonight. I didn't imagine I would get it in time. So thanks again."

~ Glynis Edwards, Berkshire UK

 
United kingdom "Hola Gayle, Si, esta manana recibi el paquete, todo muy bien, gracias por el pimenton! ha sido un detalle muy bueno. Un gusto hacer negocios con vosotros. Gracias por todo."
~ Ana Alvarez, Hastings UK
 
"Your website is just brilliant, and I keep going back for more recipes - thanks for the rice pud one!"
~ Nicola Forshaw, Author of 'Chickens, Mules and Two Old Fools'
http://victoriatwead.com/Spanish_Recipes.html
 
"Thanks so much, you have no idea how long I've been trying to get Marcilla in the states. I'm in Iraq for a few more weeks and I'm really looking forward to a great cup of coffee when I get home. Thanks again, I look forward to doing business with you for a long time . . ."
~ Kurt Scheuermann, Colorado USA
 
United kingdom "I just wanted to let you know I gave my boyfriend the present of the ham for his birthday today. He declared it 'the best present ever' and that he had 'always wanted his own ham'. We also tried it - it's delicious! Thanks so much for all the prompt service - and delivery of something that has really got me in the 'good books'!"
  ~ Alison Begg, London UK
 
Isle of Man "I am staying with a friend of mine who has had a gigantic order from you. What amazing sausages and hams! I am blown away. A fine bottle of red and your Orce Fire was an experience I won't forget in a hurry. I will definitely be a customer in the future."
 
~ Dr Colin R Barber, Isle of Man UK
 
Finland "You made one happy Finn! Goods arrived today, and o´boy, what a treasure of flavours! Thank you very much for you great service."
~ Juha Matti, Syvanniemi Finland
 
United kingdom "Thanks for the prompt delivery of the bacalao-salt cod, it arrived on Monday 15th, well packed and I was very pleased with the quality and condition of the product, looking forward to enjoying it nearer Christmas! I would certainly recommend your company for its very efficient service and product quality. Thanks again and may you have a very enjoyable and blessed Christmas and a very prosperous New Year. "
 
~ Paul Franchi, Jarrow Tyne & Wear UK
 
Sweden "I received my three ham stands from you that I've ordered and must say they actually look better than I expected. Thanks a lot!"
~ Anders Winkler, Stockholm Sweden
 
Australia "You have been a pleasure to deal with, thank you very much. Merry Christmas from Oz!"
~ Pernille Cavanough, Melbourne Australia
 
United kingdom "The chorizo is the reason for the order, it's my son's favourite always eaten with a cold beer. Thank you for your kind services this year and I wish you both a Merry Christmas."
~ Lorna Pizey, Ipswich UK
 
"Thank you very much for the follow up. I really appreciate it. As we'd say here, "Above and beyond the call of duty". Very much appreciated . . ."
~ Brian Vogt, Kansas USA
 
"Thank you SO much for the courteous email! Thanks very much, I appreciate such great customer service!"
 
United kingdom "The latest jamon you sent is beautiful. Thank you again and our very best wishes go to you both for Xmas and New Year 2009."
~ Lynda Tyler, Suffolk UK
 
United kingdom "I can't thank you enough for the delivery which arrived today in record time. The contents were exquisitely packed and I couldn't be happier. Can't wait to get my teeth into the contents."
~ Phil Mitchell, West Sussex UK
 
Turkey "The package has been received in good order yesterday afternoon. Thank you again for sending the parcel. My hubby was very happy with the boxes and is looking forward to having his pinchos!"
~ Mirjam, Turkey
 
United kingdom "Many thanks. We enjoyed our ham so much last year that we couldn't not order one this year. Plus some neighbours down the road who enjoyed ours last year have ordered the smaller ham plus bits and pieces. In fact the plan this year is to make it permanently on tap, not just at Christmas!"
 
~ David Puttick, Devon UK
 
United kingdom "My order arrived yesterday, thank you very much for such a great service. This is a 50th birthday present for a friend. What more could a man want? A very sharp knife and a huge piece of meat!"
 
~ Steven Raby, London UK
 
United kingdom "Our order arrived safely today. The ham is delicious, though I had not really appreciated how big the sausages and the ham were going to be! I am looking forward to enjoying them over the next few weeks. I am sure that we will become one of your repeat customers."
 
~ Peter Sweet, Worthing West Sussex UK
 
United kingdom "We carved the first slices yesterday and it is absolutely gorgeous!"
~ Anna-Marie Hunt, London UK
 
France "I was SO looking forward to this delivery I thought I'd burst with anticipation and the wait, but you could have knocked me down with a feather when it arrived just five days later."
 
~ Chef Jim Fisher, Dordogne France
 
United kingdom "The ham was absolutely delicious, it's got to be the best ham I have tasted in a long time, it was fantastically cured and well packaged, a big thank you to Gayle and Iain."
~ Duncan Bannatyne, UK
 
United kingdom "I collect decorative paprika tins and originally contacted Orce Serrano Hams as I wanted to source a very specific product. A query that I emailed through was dealt with in such a refreshing way that their friendly and helpful attitude shone through the anonymity of the internet. I was inspired to contact Orce Serrano again and subsequently Iain and Gayle have been supplying me with products I can't get in the UK. In fact, they've been going out of their way to do so.

Not only has contact with Iain and Gayle been friendly and good humoured the customer service I've received has been nothing short of exemplary."
 
~ G Passey, East Sussex UK
 
United kingdom "You have been absolutely delightful in the way you have gone about solving my craving for Mezcla, 10/10 for feel good shopping experience!"
~ P Mitchell, West Sussex UK
 
Poland "On Thursday night I finished writing the article and my boss was really happy with it. Today it's been pubished! I am really grateful for your help, and if there is anything I can do for you, please let me know!"
 

~ Alicja Qandil (journalist) Poland

 
United kingdom "Just to let you know both parcels arrived today. Very pleased with everything and I will be ordering again in the future."
~ L Calder, Moray UK
 
United kingdom "Once again I would like to say thanks for your customer service & quick responses. Many thanks."
~ H Cliff, Yorkshire UK
 
United kingdom "Once again many thanks for all your help in our Spanish quest and we will be sure to speak to you again if we need anything else. Our very best regards."
 

~ D Goddard, Hampshire UK

 
France "Dear Iain and Gayle. The ham package arrived on Thursday. We've already tucked into it and it's delicious. It also makes an impressive centrepiece on the kitchen table, although I don't think it's going to last long! Thank you for your excellent and prompt attention; I won't hesitate to recommend you to friends and family."
 
~ Caroline Valentini & family, Douvaine France
 
Norway "Hello again! A big THANK YOU for fast delivery and good service. Best regards."
~ Kenneth Hatteberg, Norway
 
Singapore "Dear Gayle, We received the ham stand on Monday and the whole family was delighted. Thank you tremendously for your excellent service. The ham stand is very nice and of high quality."
~ Aster, Singapore
 
Germany "Dear Gayle, Thanks a lot for your immediate response and prompt order processing. Looking forward enjoying Jamon Serrano with good glass of wine!"
~ Tassos - Dortmund, Germany
 
 
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