Your Spanish online shop is a place where you can enjoy the very best from Spain, whether you are searching for authentic Spanish hams, hand made Andalucian sausages, terracotta cookware or decorative ceramics you will find some of the finest products right here. Customer service is at the very top of our list so here are a few comments from others across the globe who have enjoyed shopping for Spanish items online and have received a real flavour of Spain through artisan produce as well as genuine cookware plus lots more!

WHAT YOU SAY . . .

“Just to say that the ham arrived on cue (Thursday) and that it is WONDERFUL. The best we’ve had from you so far. Not too salty, nutty, unctuous, neither too fat nor too lean, and with the sort of complexity of flavour that one finds only in truly refined things like wine, coffee or chocolate. Well done. Please convey our thanks to the secadero? And make a note of which ham it is as we’ll be ordering more! Also it was the first time we ordered a paleta and it is really good value for money (as you said)”

Beatrice – UK

“Gayle, I just wanted you to know that my package arrived today in PERFECT condition.  I can’t tell you how pleased I am with the sangria pitcher and tapas plates.  They brought back wonderful memories of our trip  to Spain this past September.  Thank you so much for your accommodating service.  Wishing you and yours a wonderful holiday season!”

Elaine, USA

“The two paletas were a great buy. We have just finished the Iberico and the Serrano is hanging up in the garage for future use. The Iberico was excellent”

Michael, UK

“Really want to thank you for replying so fast and making things clear for me. THANKS.”

Cristina, USA

“We received the delivery on Friday and unpacked it yesterday. It was a bit like Christmas day!! Everything was fantastic and no breakages . . . hurray!!”

Carrie, ‘Simply Spanish’, UK

“Muchisimas gracias!  Feliz Navidad!”

Manny, UK

“Hi Iain, Thanks for the prompt receipt of our xmas order which we have just received expertly packed as usual.”

Richard, UK

“My order has arrived, the hams and stand look great!  They are a Christmas present for my brother, and I know he will love it!”

Caroline, UK

“We’re both pretty discerning and have agreed your website, range and customer service are by far the best on the Internet, so thank you.”

Melanie, Australia

“Just to let you know my items arrived today on time and in perfect condition. I will certainly be recommending your company to family and friends and shall be ordering from you again in the near future!”

Les, UK

“Hi Gayle: We received all of our wares in perfect condition, and use them in our kitchen daily!  they’re really beautiful!”

Marta, USA

“Some like it hot. I’m a chilli wimp and this had me running for a pint of water but if you like your food very, very spicy this one’s for you. The ‘Fire’ chorizo actually has a very complex flavour. The heat builds on the palate, and as well as heat you get superb depth with flavours of hot paprika and cayenne pepper, mixed with spice and white wine. Best served warm. You have been warned it’s tremendously hot, significantly hotter than ‘picante’”

Sarah Sysum, Assistant editor, Easy Cook magazine

“Hello Gayle, just to let you know my parcel arrived. Everything in one piece! Very well packed and wrapped. Love it. Thinking about ordering some more so will email you once I have decided. Many thanks”

Jean, Australia

“I look forward to receiving it when you can.  Many thanks for all your help in getting this for me. Hope you have a great time at the fiesta.”

June, UK

“Thank you so very much.  The dishes arrived in perfect order due to the excellent packaging!!”

Dorothy, USA

“Thanks again for your help. I have bought a Kindle edition of Gayle’s book and I have to say after a lifetime in the book trade there are just not enough superlatives to describe my joy in seeing it. The layout and illustration is first class and whoever did the conversion job has certainly come up trumps. I particularly like the “personal” comments which accompany the recipes and it is delightful that an informal air of enjoyment pervades the book.” 

Trevor, UK

“Thankyou Iain, I have received the knife & it is fantastic.”

Jose, Australia

“We will be hopefully be using your cazuelas at a festival restaurant Soulfire in a few weeks. I hope business is going well, and will think of Orce Serrano for the next Spanish-themed extravaganza!”

Rose, UK

“there were absolutely no breakages at all. Well done.. I’m really delighted with it and looking forward to getting it out on display when we reopen with our new kitchen / deli area at the end of June.  I’ll send you a photo of the display when it’s done. Will confirm when the balance arrives. In the meantime thanks for the great service.”

Lesley, UK

“Thank you very much for coffee and everything. They arrived today.”

Johanna, Finland

“Julian’s amazing chorizo continues to wow people – we’ve had quite a few Spanish visitors to the stall & they love the fact that they can get real chorizo!”

Fiona, UK

“Thank you so much for all of your help and the prompt response. Much appreciated.”

Roger, Australia

“Thank you so much for your detailed and very helpful email, it is refreshing to be on the receiving end of such great customer care.”

Rebecca, UK

“Hi, thanks for my recent order from your company. I am sure my purchace will be a talking point for years to come with family and friends. I love the vibrant colours and skill that went into making them.”

Brian, UK

“Hi, my wife and I are starting an online kitchenware business and are looking for suppliers of interesting products; we found your website and were blown away by how beautiful your ceramics are.”

Nick, UK

“Dear Gayle, you will be happy to know the Jaen Sangria Jug arrived safely today (Monday 8th) in perfect time for the 60th birthday. It looks lovely. I am thrilled. Thank you for sending.”

Susie, Australia

“Iain & Gayle, You are the best! Of course, the case of 12 x250 will be fine.  Any number as long as we can still get it. We are so grateful to you for your being so cordial and reliable.  Thank you ever so much!”

Dottie, USA

“Thank you so much for your after sales service I have already recommended you to my friends”.

Maria, UK

“We have received our shipment of cazuelas. All are accounted for and all in perfect condition. Thanks for the prompt delivery and the goods. We look forward to placing another order with you in future”.

Dariush, New Zealand

“Hi Gayle, your beautifully packed box safely arrived this morning, and the dishes are just perfect. Thank you, too, for the Moho, which my husband loves.”

Jenny, Spain

“Dear Gayle, you have been so great to work with.  Thank you for all your help.  I look forward to doing business with you in the future”.

Beth, USA

“Dear Gayle, I am delighted to tell you the package was finally delivered this morning – at last!!! Many thanks for your concern and communications regarding the delay, the parcel was postmarked 9 December so I am guessing it was caught up in the onslaught of Christmas mail and deliveries. I was thrilled to finally receive the package – I was thinking it may have been lost forever – and, most importantly I am very happy with my new ham stand!  Despite the delay – through no fault of yours – your service has been fabulous. Thank you so much again Gayle”. 

Jill, Australia

“I am very impressed by the quality of your services.”

Rodolph, Switzerland

“All rcvd promptly and delighted with our purchases . . . thanks for the speedy service.”

Moira, UK

“Having looked at all of your wonderful wares I have decided I would like most of them however, I doubt my husband would be pleased with me!”

Christine, Australia

“Everything arrived OK as usual, thanks!”

Lance, UK

“Received in time for Xmas day, and a very big thank you for the extra item you sent. My Dad was thrilled with his whole tapas selection, and I am thrilled by your customer service, and I will recommend Orce Serrano Hams to anyone. I hope you all had a good Christmas.”

Adam, UK

“Artesano de España import a wide range of Orce Serrano Hams products to Australia. We would like to send our heart felt thanks to Iain and Gayle for their extraordinary customer service and care taken in all areas of their business. Artesano recently brought in around 2000 pieces from their terracotta and ceramics range. This was packed into 40 large boxes and palletised before making its long trip from Orce in Spain all the way to Sydney Australia, which is a very long trip for boxes of ceramics to take! Iain and Gayle individually wrapped each and every piece of ceramic or terracotta ware. In addition for the more fragile items they wrapped them in individual cardboard casing. This is an amazing amount of work, we know, as we had to unpack it all! Due to their great care in packaging there were no breakages which is quite amazing given the volume of stock shipped. Thank you so much Iain and Gayle from Artesano de España and Australian lovers of authentic Spanish artisan products for your on going extraordinary customer service and care taken in delivery our products to us safely.”

Sarah, Australia

“Many thanks for the delivery. We are delighted with your service and will hopefully be able to use you again. Merry Christmas and Best Wishes.”

Vince, UK

“Hi Iain & Gayle. The plates arrived at 09.30 this morning. We are delighted with all the pieces. Thank you very much”

Barbara, UK

“Hi Gayle and Iain,On Friday I went to pick up my Spanish order and everything has arrived intact to Cyprus. Many, many thanks”.

Linda, Cyprus

“Hi Iain, Delivery received today safe and sound with no breakages thank you. The sign is excellent and a credit to your supplier. Thanks again for your wonderful service and please take this email as our compliments of what is doubtless a very busy festive season for you both.”

Richard, UK

“Thank you so much for setting up such a helpful website, my husband has been searching for pots like these in England for a few years now and they are impossible to get over here!”

Becky, UK

“I have since located bacalao here in the States, but I would prefer to obtain from you—your website is wonderful, and I believe your product will be superior!”

Carolyn, USA

“Hi Gayle and Iain. The consignment has been received and we are extremely pleased! No breakages and the quality of the specially ordered Granada ceramic plates is superb. Please pass on our appreciation to your supplier. You have made our day as the ceramics perfectly compliment our not so good existing items! My wife is already planning our next tapas meal and the plates will take pride of place in our dresser. Thanks for the knife and cazuela – it’s a nice touch. We will certainly be giving you some orders for perishables from now on especially with Xmas coming up. Thanks for your great customer service - it’s really appreciated.”

Richard, UK

“Good morning Gayle, Just a note to say my order arrived yesterday, an incredibly speedy service. Many thanks. My only problem now is I’ve to force myself to wait nine days before I am to serve it all up to some very lucky people.Merry Christmas”

Paul, UK

“Gayle, I have now received the delivery.I am looking forward the enjoying it. Thanks you for your help.”

Marie, Ireland

“Good afternoon Iain and Gayle, Just to report that the parcel arrived safely yesterday and the pretty ceramics have been much appreciated. Many thanks.”

Phil, UK

“Beautiful tapas bowls with unique markings and glaze. Really prompt delivery and very carefully wrapped. Thank you!”

Liz, UK

“Dear Gayle, thank you very much for your kindness, generosity and fast reply! Best wishes and thanks for your good service!”

Evalina, Finland

“Many thanks for the order received this morning. (Its brightened a rainy day!)  I love the little cocktail stick holder.  I’ve just put another order in!  Everytime I get paid I seem to spend on your website!  I need to rearrange my cupboards!”

Nicola, UK

“Gayle: ¡Muchas gracias! Quedo atento entonces a los datos del despacho y luego te confirmaré cuando reciba el pedido. Te encargo me elijas bien lo que me vas a enviar y a cambio te haré muy buena propaganda en Argentina, de los productos si lo merecen y de tu atención que ha sido muy buena, eficiente y ágil. Para vos mis felicitaciones! Te mando un saludo”.

Gustavo, Argentina

“We inform you, that we received your delivery of plates yesterday, we thank you for your honesty and fair manners of business. Plates were packed very good and safely. We hope all best for you and to your business. Once again, Thank you very much!!!”

Roya, Finland

“Hi Gayle, all of the sausages you sent us have now been shot and added to the book. I must say they’re looking very nice. The book will be coming out in the UK in April next year, and I will keep you informed of any major developments between now and then. Thank you once again for your help with the project, and I hope you are happy with it once you see the finished book.”

D. Fentiman, UK

“Thank you so much for all your efforts in helping to make the feasts so beautiful – there are big plans for the future! Hope to work with you again in the future.”

Rose Murray (Wilderness Festival) UK

“Dear Iain and Gayle, the cod was delicious. We ate the last of it last weekend. I did have to store it in the fridge because our small house doesn’t have a cool dry room, but it kept beautifully. A favourite dish of mine is Bacalhau a Gomez de Sa which I first had in a Portuguese cafe on the Wandsworth Road in London many years ago. From out of the blue I developed a hankering for the dish, prompting my order, and this is what I made with the cod from you on four memorable occassions. I shall certainly order some more.”

Jane, UK

“thanks for looking into the right handed knife and English book. I really look forward to receiving the order. And finally, we were planning to take a day trip to Granada this year but never made it. Hopefully we will get to go next year and if we do I will definitely make it a point to stop by your shop and say hello!”

Raphael, USA

“Wow! That was quick. I am really looking forward to trying the ham and have been trying for an age to get decent dried cod.”

Roger, UK

“Hello Gayle. Yes, they have arrived safe and sound and very well packaged! Thank you.”

Kitty (Mayors Thames Festival), UK

“the order arrived today, everything fine and in good condition. Many thanks for your top notch service!”

John, UK

“Hi Gayle, I just wanted to let you know that the ham you sent me was absolutely delicious, certainly some of the tastiest jamon I’ve had. There was a sweetness about the meat that in a funny way reminded me of the cane syrup that is drizzled on deep fried aubergine slices and salads in your part of the world and which I adore. It’s not  a sweet sweetness, more complex than that. Anyway, it went down a treat. Warmest regards.”

Paul, UK

“Dear Gayle and Iain, I confirm I have received all ordered items and have tasted most already. Of course, the ham is the most delicious ham I have ever tasted and Arcos knives and the ham stand help to cut see through slices, sobrasada is a revelation for me and for a friend of mine who loves good food like myself, I tried Tomato Frito with garlic toasted bread and some olive oil – great breakfast as well as appetizer. I also did Chorizo Braised in Wine and it was awesome with a couple of glasses of perfect red wine enjoyed with my girlfriend. The sweet smoked pepper makes cooked food really different. I only regret not to have asked you to send me a bottle of good Spanish wine to pair with chorizos and wash down my ham and cheeses. Perhaps next time . . . as we will keep the contact as I plan to reorder when the time comes . . . Best regards and many thanks for both your business and kindness to provide wine map for me.”

G. Granic, Serbia

“Dear Gayle & Iain! Good Monday morning! The delis made it to Romania on Saturday and they created a great impression! Thanks again for the help and hope to get in touch with you again!”

O. Florin, Romania,

“Dear Gayle, Knives arrived safe and sound this morning!!  Once again, many thanks for all your help . . . knives are perfect and your customer service excellent.”

Sally, UK

“Dear All, I just would like to thank you for your professional arrangement, I will recommend your service on every forum! Great job-well done!”

Diana, Hungary

“Dear Gayle, thanks for your (and your neighbour’s) incredibly swift (and detailed) replies. If I am ever in Granada I hope I will thank you in person”

P. Jones, UK

“Thank you for sending me my order. I was very happy to receive these as I have been searching everywhere for this kind of cookware.”

Niki, Australia

“Just a big thank you for the fantastic Spanish ham and stand which we ordered from you for our Christmas festivities. It arrived in beautiful condition and on time!.  We have all savored the wonderful taste ever since. Thank you.”

A. Hardy, UK

“Dear Iain and Gayle, Just to say that our ham has arrived and that it is FANTASTIC! The specimen was perfectly chosen: plump, tender, flavoursome, not too salty, both sides excellent, both Edward and I thank you very much for the care you took in having the hams selected and sending them to us. A very Happy Xmas to you, and Happy New Year as well.”

Beatrice, UK

“Wow, fantasic service!!!!!!!!!!!! Thank you so much I will most definately be recommending your website to friends.”

L. Whitear, UK

“I just wanted to say that I have received the Paella pans today all in perfect order. Many thanks for your friendly service and I look forward to purchasing from you again in the near future.”

C. Greveson, UK

“Once again thank you for supplying wonderful Spanish produce and have a very happy Christmas”

A. Clarke, UK

“Thank you so much for your prompt response in assuring me all is well!  It is much appreciated and reflects your commitment to customer service.  Will certainly recommend your service to friends and family.”

J. Parker, UK

“Many thanks for the prompt response. I look forward to receiving it and am very impressed with your web site and customer service – I can see plenty more orders to follow as it makes a great present!!”

S. Berry, Wales

“I would just like to say that your website is fantastic and at last I have found “real” Spanish chorizo!”

D. Croft, UK

“Before ordering I was looking on various e-shops, yours looks the most professional, pictures are super, that’s why I made an order.”

Tamasz, Poland

“Hi Iain & Gayle, the delivery arrived safely last week. Just wanted to let you know that we are very happy with the products and service from Orce Serrano.”

C. Biscombe, Wales

“Order arrived on time and the chorizo are great, finally a picante one with a bit of heat.”

R. Thompson, UK

“Dear All, Just to let you know that the Ham and stand etc arrived at my daughters yesterday and my sausages etc arrived this a.m. Many thanks. Wishing you all a very happy Christmas.”

N. Slater, UK

“The mojama has now been delivered. Thanks again for responding promptly to my queries and for your excellent customer service.”

S. Ball, UK

“Dear Iain and Gayle, Just to let you know that the ham has arrived today, Christmas Eve.  A huge thankyou to you both for such a magnificent ham and for all your help. You have made me the happiest person on earth and we, and our seven extra guests, will enjoy every mouthful.  It will look superb centre stage on the table. With best wishes and a very happy Christmas to you both.”

Maggie & John, Isle of man

“The order arrived today.  My husband is impressed with his Christmas Present.  It reminds him of all our holidays in Spain when my parents lived there.  Also the pre-crunched newspaper is great for starting our fires. Thanks! Will use your company again.”

R. Richie, UK

“The Serrano went down well and indeed was enjoyed by lots of friends. In fact, a dear friend of mine was so impressed that he wanted to order one as well, as we did together last weekend. He went for one of the Ibericos, though, will be nice to taste some pata negra since it’s been a while It’s for a garden party in the summer and I will be the acting Cortador for the day, should be great fun! Have a great summer, I hope to buy hams from you in the future as well. P.S. The chorizo fuegos were really good!”

Tomi, Finland

“Dear Iain and Gayle, This is just to say that the meat arrived perfectly and we opened on time and the platters have gone so well with lots of comments on the flavours, so we will be in touch again soon.”

Amanda (Meg Rivers), UK

“Just to let you know the stand, book, ham care kit and wine arrived today. Looks great. Off now to get the ham. Thanks for your help on this.”

Stephen Fenwick, Spain

“Arrived here about 1 hour ago. Great packing . . . . (seriously!) Muchas gracias!”

Ian Sanderson, Scotland

“Dear Gayle, Thank you for your prompt reply. I can tell from your comments that you take a great pride in the quality of your service, and the careful way my order was packed also indicates this. Let me say that I am well pleased so far.”

Martin Ratledge, UK

“It arrived quickly (two weeks ago) and has been enjoyed, one cup at a time! Thank you for this wonderful service!”

Dorothy Anderson, USA

“Dear Gayle, Have now had the opportunity to sample the delicious ham and we all think it tastes <superior> to the previous one we have had. Thumbs up all round!”

Tony Bath, UK

“Just received a parcel from you and everything seems to be in order. My 5-year-old was over the moon about the 1 kg Iberico chorizo! When we run out of delicious sausages, we’ll come back for more.”

Morton Casperson, Denmark

“IT HAS ARRIVED AND LOOKS FANTASTIC.!!!!!!!!!!!!!!..THANK YOU FOR THE CHEESE!”

Marlen Broadbent, UK

“This is my second time ordering from Orceserranohams and just wanted to say thank you for your great service and prompt shipping. I have recommended you guys to my family and friends.”

Felix Jimenez, USA

“We are delighted, First class service, first class product and fantastic company to deal with!!!!!!”

Colin Inns, UK

“Thanks again for all your help. Really love your product, can’t seem to find any of it in Canada!”

Anna Lung, Canada

“I had a great experience ordering a Serrano ham from you a couple of years ago, immaculate service, thank you so much. I thought I’d get me a ham for spring again I’m having a dinner party in couple of weeks (and of course I want to serve ham!) . Thank you very much in advance and I’m sure the ham is as good as ever!”

Tomi, Finland

“It was delivered this morning and they are delighted with it. Thank you for your attentive service, I would shop with you again”

Juliet Banner, UK

“Hi I got everything last week and its all very nice, I just wanted to say thank you.”

Andrew Bicknell, UK

“I just wanted to let you know that the package arrived on Friday afternoon. Thank you for sending the extra sausage – we have been enjoying that! The paleta, I am sure, will be enjoyed by the recipient for a good while yet! Thanks again.”

Carol Stephen, Scotland

“Thank you very much for the products, i have received them in perfect condition. Muchas gracias!”

K. Stalls, Holland

“Thank you for the good quality goods and services you provide and for your beautiful site.”

Iulian Macoveiciuc, Romania

“The Serrano Ham Anejo Especial you recommended was really, really good and far better than the hams I have been buying in the UK. Thank you so much for a great service and I will be back for more.”

Simon Drury, UK

“We received our package today, and for the second time we are absolutely delighted. Everything is intact and in perfect condition. Already sampled some olives and a spot of Riberal Crianza (well, it would be rude not to). I am delighted with the service provided and delighted with the produce too. I will definitely continue to use Orce Serrano Hams in the future.”

Sara McCartney, UK

“Last order arrived in good shape as ever and we’re enjoying cooking in our newly acquired Spanish casserole. As ever a pleasure to be buying from you.”

Phil Mitchell, UK

“It arrived today and is delicious! Will be using you guys again. Merry Xmas!”

Dion Leonard, UK

“Received this morning. Muchas gracias. Feliz Navidad buen amigo!”

Ian Sanderson, Scotland

“My delivery has arrived, thank you so very much. I’m sure it will be one of the highlights of a light family snack in the evening of Xmas day, and for a few days afterwards!”

John Singleton, UK

“Many thanks for all your help with the ham delivery, this is the first time we have used your service but I love the idea and Mark and I are getting quite excited about the tapas we will be having!”

Pamela Harrison, Scotland

“Dear Gayle, The package has safely arrived. Thank you so much for getting it to me on time. (and for the lovely extras!)Very best wishes”

Dominic Morgan, UK

“Another stunning ham! It arrived today. Many, many thanks for the continuing commitment to the very highest standards, Regards, and thanks.”

Roy Dalgleish, UK

“Wow! The coffee we ordered arrived! It is as wonderful as ever. You see, each time I went to Madrid, I took an empty suitcase so I could bring lots of the Estrella coffee home. We have kept a supply of it for about 10 years. About 3 months ago, we ran out of it and with no prospect of a trip to Madrid coming in the near future, we were very sad. Once again I decided to try the internet. At last! THANK YOU!!!!!!!!! Now we have OUR coffee back!!!”

Dottie Anderson, USA

“I found your website today whilst looking for a recipe for Spanish meatballs!!! You have a fabulous website and plenty of choices for your customers. Brilliant website and the recipes are great . . .”

Rose, Spain

“Guess what the coffee came today . . . yeah!!!! Thanks for sending it on and I look forward to ordering more, again thank you, thank you thank you . . . !”

Vivienne, USA

“I’m happy to tell you that we have now picked up the package at the post-office. We absolutely LOVED the glasses and jugs!!!! And, everything arrived in perfect condition! Thank you so very much excellent service, and fantastic products. After the summer holidays we’ll get back to you for more orders.”

Bente, Norway

“Dear Iain and Gayle, The latest ham from you arrived today. How do you do it? It is actually better than the last one. How is that possible? Thank you so much for your excellent, rapid service, stunning ham and fantastic prices.”

Roy Dalgleish, UK

“Super fast and in perfect condition. Thanks so much, I will be ordering some more as soon as I have finished these off!”

Maurita Rhan, Australia

“I would like to say thank you for such a prompt service. This morning I received one of your lovely hams which I ordered only last Wednesday evening. I was so thrilled as it is for 60th birthday present and the party is tonight. I didn’t imagine I would get it in time. So thanks again.”

Glynis, UK

“Hola Gayle, Si, esta manana recibi el paquete, todo muy bien, gracias por el pimenton! ha sido un detalle muy bueno. Un gusto hacer negocios con vosotros. Gracias por todo.”

Ana Alvarez, UK

“Your website is just brilliant, and I keep going back for more recipes”

Victoria Twead, Spain

“Thanks so much, you have no idea how long I’ve been trying to get Marcilla in the states. I’m in Iraq for a few more weeks and I’m really looking forward to a great cup of coffee when I get home. Thanks again, I look forward to doing business with you for a long time . . .”

Kurt Scheuermann, USA

“I just wanted to let you know I gave my boyfriend the present of the ham for his birthday today. He declared it ‘the best present ever’ and that he had ‘always wanted his own ham’. We also tried it – it’s delicious! Thanks so much for all the prompt service – and delivery of something that has really got me in the ‘good books’!”

Alison Begg, UK

“I am staying with a friend of mine who has had a gigantic order from you. What amazing sausages and hams! I am blown away. A fine bottle of red and your Orce Fire was an experience I won’t forget in a hurry. I will definitely be a customer in the future.”

Dr C Barber, Isle of Man

“You made one happy Finn! Goods arrived today, and o´boy, what a treasure of flavours! Thank you very much for you great service.”

Juha Matti, Finland

“Thanks for the prompt delivery of the bacalao-salt cod, it arrived on Monday 15th, well packed and I was very pleased with the quality and condition of the product, looking forward to enjoying it nearer Christmas! I would certainly recommend your company for its very efficient service and product quality. Thanks again and may you have a very enjoyable and blessed Christmas and a very prosperous New Year.”

Paul Franchi, UK

“I received my three ham stands from you that I’ve ordered and must say they actually look better than I expected. Thanks a lot!”

Anders Winkler, Sweden

“You have been a pleasure to deal with, thank you very much. Merry Christmas from Oz!”

Pernille Cavanough, Australia

“The chorizo is the reason for the order, it’s my son’s favourite always eaten with a cold beer. Thank you for your kind services this year and I wish you both a Merry Christmas.”

Lorna Pizey, UK

“Thank you very much for the follow up. I really appreciate it. As we’d say here, “Above and beyond the call of duty”. Very much appreciated . . .”

Brian Vogt, USA

“Thank you SO much for the courteous email! Thanks very much, I appreciate such great customer service!”

Mary Ashwood, USA

“The latest jamon you sent is beautiful. Thank you again and our very best wishes go to you both for Xmas and New Year 2009.”

Lynda Tyler, UK

“I can’t thank you enough for the delivery which arrived today in record time. The contents were exquisitely packed and I couldn’t be happier. Can’t wait to get my teeth into the contents.”

Phil Mitchell, UK

“The package has been received in good order yesterday afternoon. Thank you again for sending the parcel. My hubby was very happy with the boxes and is looking forward to having his pinchos!”

Mirjam, Turkey

“Many thanks. We enjoyed our ham so much last year that we couldn’t not order one this year. Plus some neighbours down the road who enjoyed ours last year have ordered the smaller ham plus bits and pieces. In fact the plan this year is to make it permanently on tap, not just at Christmas!”

David Puttick, UK

My order arrived yesterday, thank you very much for such a great service. This is a 50th birthday present for a friend. What more could a man want? A very sharp knife and a huge piece of meat!”

Steben Raby, UK

“Our order arrived safely today. The ham is delicious, though I had not really appreciated how big the sausages and the ham were going to be! I am looking forward to enjoying them over the next few weeks. I am sure that we will become one of your repeat customers.”

Peter Sweet, UK

“I was SO looking forward to this delivery I thought I’d burst with anticipation and the wait, but you could have knocked me down with a feather when it arrived just five days later.”

Chef Jim Fisher (Cook in France)

The ham was absolutely delicious, it’s got to be the best ham I have tasted in a long time, it was fantastically cured and well packaged, a big thank you to Gayle and Iain.”

Duncan Bannatyne (BBC2 Dragons Den)

“I collect decorative paprika tins and originally contacted Orce Serrano Hams as I wanted to source a very specific product. A query that I emailed through was dealt with in such a refreshing way that their friendly and helpful attitude shone through the anonymity of the internet. I was inspired to contact Orce Serrano again and subsequently Iain and Gayle have been supplying me with products I can’t get in the UK. In fact, they’ve been going out of their way to do so. Not only has contact with Iain and Gayle been friendly and good humoured the customer service I’ve received has been nothing short of exemplary.”

Guy Passey, UK

“You have been absolutely delightful in the way you have gone about solving my craving for Mezcla, 10/10 for feel good shopping experience!”

Phil Mitchell, UK

“On Thursday night I finished writing the article and my boss was really happy with it. Today it’s been pubished! I am really grateful for your help, and if there is anything I can do for you, please let me know!”

Alicia Quandil, Poland

“Just to let you know both parcels arrived today. Very pleased with everything and I will be ordering again in the future.”

L. Calder, UK

“Once again I would like to say thanks for your customer service & quick responses. Many thanks.”

H. Cliff, UK

“Once again many thanks for all your help in our Spanish quest and we will be sure to speak to you again if we need anything else. Our very best regards.”

D. Goddard, UK

“Dear Iain and Gayle. The ham package arrived on Thursday. We’ve already tucked into it and it’s delicious. It also makes an impressive centrepiece on the kitchen table, although I don’t think it’s going to last long! Thank you for your excellent and prompt attention; I won’t hesitate to recommend you to friends and family.”

Caroline Valentini, France

“Hello again! A big THANK YOU for fast delivery and good service. Best regards.”

Kenneth Hattenburg, Norway

“Dear Gayle, We received the ham stand on Monday and the whole family was delighted. Thank you tremendously for your excellent service. The ham stand is very nice and of high quality.”

Aster, Singapore

“Dear Gayle, Thanks a lot for your immediate response and prompt order processing. Looking forward enjoying Jamon Serrano with good glass of wine!”

Tassos, Germany